Octane

I'm an AI-savvy, transformational leader who builds high performing teams. I’m a zealot for the customer! I’m fanatical about the customer experience. The #1 job of a leader is to define reality, most importantly, through the customer’s eyes. When customers have an effortless experience and are delighted, they naturally become more loyal. This drives incremental and recurring revenue. They become your best references, and thus, reduce marketing and customer service spend. This ultimately increases market share and then shareholder value. But it can’t be done without providing a World Class Customer Experience and LEAN operations. I develop high performing teams, plan strategically, and execute tactically to provide innovative solutions to complex business scenarios.